Booking Terms & Conditions
1. INTRODUCTION
“Antelope Travel” means ANTELOPE TRAVEL AGENCY – GREEK VACATIONS SPECIALISTS;
“Unavoidable and extraordinary circumstance” means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, and include, indicatively: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports (save overbooking), hurricanes and other actual or potential severe weather conditions;
"Terms" means these Booking Terms & Conditions, our Website Terms of Use, Privacy Policy and Cookies Policy, copies of which are available at GDPR , TERMS & CONDITIONS
"we", "us" and "our" means Antelope Travel;
“Website” means www.antelope-travel.com ;
"you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date).
2. HOW TO CONTACT US
You can contact us on the details below:
Address: Promitheos str., Paleo Faliro, Athens – Greece
Postal Code: P.C.
Tel.: +30 210 9420 984, +30 210 9420 587, +30 210 9420 552
Email: info@antelope-travel.com
3. OUR AGREEMENT WITH YOU
This Website helps you find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the suppliers of several travel services. Our agreement with you sets out what you can expect from us when you buy a package holiday via the Website. You should read these Booking Terms & Conditions carefully before you book to understand how they affect your specific travel arrangements.
The acceptance of these Booking Terms & Conditions is a condition of purchasing a package holiday from our Website. Therefore, the Booking Terms & Conditions form part of our agreement with you and cannot be separated. These Booking Terms & Conditions apply between you and us because the combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages. Antelope Travel will be fully responsible for the proper performance of the package as a whole.
Key rights under Directive (EU) 2015/2302:
- • Travelers will receive all essential information about the package before concluding the package travel contract. (Section 3)
- • Travelers are given an emergency telephone number or details of a contact point. (Section 2)
- • Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. (Section 8.1)
- • The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. (Section 5.3)
- • Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. (Section 7)
- • Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances. (Section 9.1)
- • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered at no extra cost. (Sections 7 and 12)
4. YOUR TRAVEL BOOKING
4.1. Legal age and responsibility
To confirm the booking, you accept and ensure that: You are over the age of 18 and have full legal capacity; You have the consent of all persons named in the booking; All persons named have accepted these Bookings Terms & Conditions; You assume responsibility for informing all persons named; You guarantee that all the personal information provided is correct; Where minors travel unaccompanied, direct contact is enabled through tel. Greece +30 210 9420 984 – 587 or USA 650-488-7941.
4.2. The Booking
Once the booking is made, we will supply you with a written copy of the booking confirmation. We will only deal with the lead booking name in all subsequent correspondence. You are responsible for notifying us prior to the time of booking of any personal circumstances and needs, including whether any person requires additional assistance.
5. THE PRICE YOU PAY
5.1. Paying for your Travel Arrangements
Deposit available for bookings made more than 45 days before departure, with full balance due 45 days prior. If non-refundable hotels have been selected, full amount is required. Telephone bookings incur an additional charge of 30,00 EUROS.
5.2. Price changes before making your booking
Prices include fuel costs, Air Passenger Duty, and local taxes. All prices advertised reflect total price including sales taxes, however local city or tourism taxes might be charged locally.
5.3. Price changes after making your booking
We reserve the right to change the price after booking due to fuel costs, level of taxes, or exchange rates, but not 20 days before departure. If the increase is more than 8%, you may terminate the Agreement within 14 days without fee.
6. IF WE CANCEL YOUR BOOKING & 7. IF WE CHANGE YOUR BOOKING
We aim to provide your holiday as booked, but we may need to cancel due to unavoidable circumstances or if minimum numbers aren't met. If we make major changes (itinerary, destination, transport), you may accept the change or terminate the Agreement and receive a full refund.
8. IF YOU CHANGE YOUR BOOKING & 9. IF YOU CANCEL YOUR BOOKING
8.1. Transfer: You may transfer your booking to another person at least 7 days before the start of the package.
9.1. Cancellation charges: If you cancel your holiday, charges apply as follows:
| Period Before Arrival | Cancellation Fees |
|---|---|
| 45 days prior | Full refund (Balance only) |
| 44 – 35 days | 50% cancellation fees apply |
| 34 – 25 days | 75% cancellation fees apply |
| 24 – 0 days | 100% cancellation fees apply |
* The 40% deposit and flights amount are non-refundable.
10. FINANCIAL PROTECTION & 11. RESPONSIBILITY
10. Financial Protection: If we become insolvent, payments will be refunded and repatriation secured.
11. Our Responsibility: We are responsible for the performance of travel services irrespective of whether performed by us or suppliers. In cases of unavoidable circumstances, we bear cost of accommodation for up to three nights per traveler.
GOVERNING LAW & COMPLAINTS
This agreement is governed by Greek law. For out-of-court arrangements, you may address: (a) General Consumers Secretariat (tel: 1520), (b) Friendly Arrangement Commission, (c) Consumers Ombudsman (grammateia@synigoroskatanaloti.gr).